A complaint letter to the editor of a
newspaper
Dear editor,
I am writing to tell your readers my terrible experience at Lucky Choice
Seafood Restaurant in Tsim Sha Tsui.
Last weekend was my friend’s birthday.
She loves seafood, so I took her to Lucky Choice to celebrate her
birthday.
As soon as we sat down, a waiter recommended the Garoupa to us, saying
that it had just arrived and was offered at a bargain price. We ordered a steamed Garoupa and a few other
dishes. After we had ordered the dishes,
we started to feel regret. The fish tank
behind us was full of dead fish. We
could only hope that our Garoupa was not there.
The kitchen door was opened and we could look inside clearly. To my surprise, the chef was smoking while
preparing food. I could see cigarette
ashes falling into the food, but he seemed not really care.
The restaurant is supposed to be new, but the hygiene condition was
unacceptable. There were ants crawling
on the tablecloth and rats were spotted running on the floor. We had lost our appetite before the dishes
arrived.
The steamed Garoupa came first.
It not look fresh. The fish
eyes were running out. We had the first
bite and threw it up at once. It was
stale and tasted terrible. We were very
angry and complained to the manager at once.
To my astonishment, the manager did not apologize to us. Instead, he said to us, `If you don’t like
the food, get out!’ He was so rude. He opened the door with force and asked us to
leave at once.
The treatment we received at Lucky Choice Seafood Restaurant is totally
unacceptable. As a restaurant, they
should observe the rules of hygiene.
They should not offer food that is not fresh. Do they know that food poisoning can kill?
Poor food and bad service will definitely
ruin Hong Kong’s reputation as a food paradise.
We cannot afford to lose this in the economic downturn. I hope the Food and Environmental Hygiene
Department will look into the matter and help Lucky Choice Seafood Restaurant
to improve their service.
KaayathriRamaiah
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